Terms & Conditions

Terms & Conditions - Website

iVisas website is run by Global Visas Limited of 501 Karangahape Road, Auckland, New Zealand.

By accessing iVisas website you agree to and accept Global Visa Limited's terms and conditions; if you do not accept these terms and conditions you should leave the website immediately;

  1. The information provided by this website is for general guidance/information purposes only. Global Visas Limited strives to ensure the information provided by this website is accurate and up to date, however by accessing this website you have agreed that you will not hold Global Visas Limited liable for any inaccuracies or omissions.
  2. This website may contain links to other websites, which have been provided for your convenience. Global Visas Limited has no control over these websites and is therefore not in any way liable for content, information or services provided by them.
  3. At Global Visas Limited your privacy is our policy, any information you supply to us will be treated in confidence and will not be supplied to third parties without your consent or unless we are required to by law. We ensure any information provided to us is afforded due care and that our procedures for handling your personal information is in accordance with the Privacy Act 1993.

Terms & Conditions - Our Services

These standard terms and conditions apply to all work carried out by us for you the client, unless we agreed otherwise in writing.

1. Global Visas Limited acts as an agent and submits applications for UK visas to the UK Visas and Immigration's processing hub in Manila, Philippines on behalf of its clients.

2. The services which we intend to provide to the client are set out in our letter of engagement.

3. Global Visas Limited will not act on client’s behalf without confirmation the client has read our terms and conditions and wishes us to act on their behalf. Furthermore Global Visas Limited will not act on our client’s behalf without receiving payment of the Global Visas Limited processing fee.

4. At Global Visas Limited your privacy is our policy, any information you supply to us will be treated in confidence and will not be supplied to third parties without your consent or unless we are required to by law. We ensure any information provided to us is afforded due care and that our procedures for handling your personal information is in accordance with the Privacy Act 1993.

5. Global Visas Limited will ensure all documentation submitted to us is held securely by us, prior to transmission to the UK Visas and Immigration. Global Visas Limited will also ensure that all documentation submitted to the UK Visas and Immigration or returned to the client will be in a tracked courier pack.

6. In the unlikely event of the loss of any documentation received by Global Visas Limited from the client, Global Visas Limited will only accept liability up to the value of $250 New Zealand Dollars.

7. Global Visas Limited will not be accountable for the loss or damage to any documents after they have justifiably passed out of the control of Global Visas Limited.

8. Global Visas Limited reserves the right to change its fees schedule without prior notice (except for clients issued with a letter of engagement with an agreed fee).

9. Global Visas Limited aims to process all applications received by its office as soon as possible and forward applications to the UK Visas and Immigration without delay. However we accept no responsibility for a client’s application being delayed if:

  • Any information or documentation we have requested from the client is not forthcoming.
  • We are unable to make contact with the client.

10. UK Visas and Immigration processing times vary depending on workload, demand and staffing. Global Visas Limited has no control over delays at processing hub and therefore cannot be held accountable or liable for such.

11. Global Visas Limited undertakes to advise clients when their application is submitted to the UK Visas and Immigration and provide an approximate estimate for when they expect to receive a decision.

12. Global Visas Limited submits clients applications in the belief that they are prepared to the highest possible standard, we are however unable to influence decisions made by the UK Visas and Immigration. As a matter of policy Global Visas Limited will not contact the UK Visas and Immigration on a client’s behalf, unless the matter is deemed as urgent or the application is outside the published processing times. Clients should note that the UK Visas and Immigration publishes guidance stating that they will not answer progress enquiries.

13. Global Visas Limited strongly recommends clients do not make irreversible travel plans for the following reasons:-

  • UK Visas and Immigration processing times vary depending on workload, demand and staffing;
  • Visa applications are not a formality; all clients must meet the UK Visas and Immigration's strict criteria.

14. Global Visas Limited will request an actual date of for the commencement of the visa from the client and accepts no liability for subsequent changes made by the client, resulting in the re-issue of a visa or entry clearance.

15. Global Visas Limited reserves the right to change or add to its terms and conditions, any such changes will be notified on Global Visas Limited and iVisas website and in writing to existing clients.